VFS operates a call centre to answer your questions about the visa application process.

The call centre cannot provide immigration advice, and cannot give you any information about the progress of your application after it has been sent to the UK Border Agency. To find out how your application is progressing, see the Track your application page.

Visa enquiries:

If you still have a visa enquiry after reading the information on this website you can contact the VFS visa enquiry service in English or Tagalog by email or telephone.

Email : info.ukph@vfshelpline.com The email enquiry service is free of charge and all enquiries will be answered within 5 working days

Telephone:

For PLDT & Smart Subscribers 1-909-885-VISA (8472).

The toll call charge for using this service is PHP 32.00 for each minute for landline calls (excluding VAT and applicable NDD charges for calls made outside Metro Manila). Additional rates may apply for calls made through prepaid phone cards or mobile phones using PLDT / Smart Subscribers only.

Monday - Friday: 08:00 - 20:00
Saturdays: 08:00 -18:00

Important note: If your enquiry is about the status of your visa application, please use the Track your Application facility and see the Guide to Processing Times page on this website for information on processing times.